Nikki Crosby

Director of Marketing & Professional Development

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With nearly 20 years of experience in residential property management and marketing, Nikki joined team Garrett Co. in 2019 as the Director of Marketing and Professional Development. Nikki specializes in integrated marketing and operational strategies that focus on customer satisfaction and employee engagement. She also creates spaces for team members to expand their professional knowledge and explore their potential. Nikki’s experience spans diverse real estate product types including new development, student, renovation/repositioning and mixed-use. Her passion for coaching and training have led her to invitations to speak at numerous local and state apartment associations, as well as presenting for the NAA Education Conference in 2015, 2016, 2020, and 2021. Nikki focuses on developing and executing the Customer Experience strategy for the Residential Team and positioning The Garrett Companies as a break-out industry leader and employer of choice. When Nikki isn’t in the office she enjoys beach vacations, DIY Home improvements and any show on Bravo. Nikki is a cancer survivor, active in her local church and leads a life group that connects adults with intellectual disabilities to the church community.


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Director of Marketing & Professional Development