Community Manager

Reports To: Director of Property Management

Supervises: On-site team

Location: Centennial, Colorado


Major Objectives:

  • The Community Manager is responsible for day to day operations of an initial lease-up community and stabilizing the asset to ensure it is fully occupied at appropriate rent levels in accordance with the budget.

  • Leads, develops and coordinates onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance.

  • Collaborates with upper management on the objectives for the community and how best to achieve budgeted goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization.

  • Expert knowledge of the community’s market, including but not limited to, direct local and product competition, rent levels, amenity preferences, the general housing market, the job market and neighborhood demographics.

  • Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectations.

  • Proven self-starter with internal drive to work on initiatives and goals with little prompting.


Specific Duties and Responsibilities:

  • Lead by example on how to create an exemplary customer experience for all future and existing residents at the community.  This includes but is not limited to responding to internet leads, answering phone calls and showing prospective residents their future apartment home.

  • Initiate, prioritize and assign individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable and make- ready apartment homes.

  • Complete market study on a regular basis and consistently communicate updates and new communities in the pipeline.  Manager is expected to be able to make strategic marketing and leasing decisions on the community’s behalf for continued success, in addition to overseeing the leasing team.

  • Follow-up with ALL prospects via phone call, email and handwritten thank you card.

  • Complete move-in/ move-out inspections with residents.

  • Manage future exposure and plan for renewals 120 days out to ensure occupancy stability.

  • Ensure the community is open and ready for business at scheduled time daily and that any and all after-hours emergencies are appropriately handled.

  • Identifies, recruits, interviews and hires appropriate team members for the community.

  • Hold regular team meetings to communicate goals, progress, expectations, on-site safety meetings and implementation of new policies and procedures.  Develops team members as a mentor.  Appropriately uses performance counseling to correct and/or improve performance issues when necessary.

  • Maintains relationship with vendors, residents, team members and associates on a professional level at all times.

  • Consistently and effectively communicates with Director of Property Management and relevant teams regarding community performance.

  • Ability to read, analyze, interpret and write required reports, correspondence, and policy/procedure manuals.

  • Ability to calculate figures and amounts such as occupancy percentages, gross potential rent, and commissions.



  • Be in constant and never-ending improvement and development of yourself.

  • Extensive property management experience with new construction and lease-ups (minimum of 5 years).

  • Must be consistently detail oriented.

  • Strong organizational skills.

  • Dynamic leadership potential without an oversized ego.

  • Ability to recognize personal shortcomings.

  • Excellent written and verbal skills.

  • Ability to listen and understand intents and goals.

  • Ability to think creatively and innovatively.

  • Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.

  • Working knowledge or ability to quickly learn accounting software (Entrata); order processing systems; payroll systems; human resources software; Microsoft office, etc.

Pre-Prerequisites (these are the most important items):

  • Positive attitude.

  • Relentless problem-solving skills.

  • Will never claim the work of others as their own.

  • We are trendsetters and standards breakers.  Our intent is to consistently surprise our audiences by being excellent.

  • Ability to anticipate.

  • Understanding the difference between causation and correlation.

  • We are all broom pushers.  Every member of our team is willing to work and support at all levels.


Physical Demands:

  • Ability to climb up to four flights of stairs to access apartments.

  • Ability to walk several acres to tour community.

  • Some lifting; up to 25lbs.

  • Ability to sit or stand for long periods at a time.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Initial Training and Orientation:

  • Garrett Companies Onboard program

  • Scheduled Weekly Meeting with supervisor.


Ongoing Training:

  • Membership to professional organizations and continuing education is supported by The Garrett Companies.


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